A social media audit is a great place to start when you want to find out what people are saying about you and who they are. If you don't know who they are, then how or why talk back? What voice do you use? What do they want? I just got a text message from Snowbird Ski Resort in Cottonwood Canyon Utah and all it said was "Seven feet of snow in the last seven days. come on up."
I got the new free Snowbird iphone app, created by the amazing guys at welikesmall.com , and so of course I gave them my number and name. Now they could of texted me and begged me to come up during the last 30 days of little snow and fewer customers. That is what they needed -- Customers. But they waited until they had something I wanted. Snow! So instead of being pissed off that I got a text from some company I was elated.(And normally I do get pissed off)
Give them something they want and your business will grow. Try to "sell" them on their mobile device, facebook, twitter or what ever and you will fail.
Good luck.
david
Random ideas, thoughtless rants and maybe a wee bit of insight (OK that's overstating things) from the mostly unused brain of a creative director.
Monday, January 25, 2010
Thursday, January 7, 2010
Social Media Resolutions
Now that we’re officially into 2010, why not make a few resolutions. No, we haven’t decided to swear off Diet Coke, commit to touching our toes or at least seeing them or stop calling our ex-girlfriend and breathing heavily into the receiver. While that last one might be appropriate, especially in light of the restraining order, we’ve decided to focus our resolutions on social media. So here are the top five social media resolutions every communications professional should have in this New Year:
I will not jump blindly into social media until I have identified my audiences, goals and results.
I will not pretend to be an unbiased message board/blog reader when I comment about my company – they will find out.
I will actually dedicate the time it takes to maintain my social media tools. Contrary to popular belief, social media is not “free” - it takes hours every week, between strategy, content development and engagement with readers.
I will offer real value to my social media audience, whether in the form of insights, entertainment or deals.
I will listen to and respond quickly to my audience. Social media allows for faster engagement than any other medium. But if we’re slow to interact with them, they’ll go elsewhere.
And then we have to try to keep these resolutions past February 1st. Good Luck
I will not jump blindly into social media until I have identified my audiences, goals and results.
I will not pretend to be an unbiased message board/blog reader when I comment about my company – they will find out.
I will actually dedicate the time it takes to maintain my social media tools. Contrary to popular belief, social media is not “free” - it takes hours every week, between strategy, content development and engagement with readers.
I will offer real value to my social media audience, whether in the form of insights, entertainment or deals.
I will listen to and respond quickly to my audience. Social media allows for faster engagement than any other medium. But if we’re slow to interact with them, they’ll go elsewhere.
And then we have to try to keep these resolutions past February 1st. Good Luck
Monday, December 7, 2009
Who's in charge of your brand?
Real time search - Google
This is great. Information is now so fast, there is almost no time for marketers to tell people who they are, or how good they are, or to buy their products.
The consumer (you and me) will tell each other in real time what we need to know! So you just finished your Double Double Animal Style Burger at In and Out. Tweet how great it was. Then half way around the world someone searches for In and Out and up comes your tweet just seconds later. You no longer have to even finish the burger and you can comment. Wow cool and dangerous. (OK half way around the world they can't get an In and Out Double Double and they will be so envious.)
Marketers, you are no longer in charge of your brand, the consumer is. So you better have amazing customer service and amazing products or I might just tweet you right out of business.
Are there ways to manager this? Yes to a degree, but it takes commitment and the willingness to take a chance and maybe even fail. Wow scary. But gone are the days of a bad product and a great brand perception. It's just not possible. But if you have a great product find someone to partner with to get out there.
Take a gander at this video off you tube.
Have fun out there.
David Yost
Creative Director
This is great. Information is now so fast, there is almost no time for marketers to tell people who they are, or how good they are, or to buy their products.
The consumer (you and me) will tell each other in real time what we need to know! So you just finished your Double Double Animal Style Burger at In and Out. Tweet how great it was. Then half way around the world someone searches for In and Out and up comes your tweet just seconds later. You no longer have to even finish the burger and you can comment. Wow cool and dangerous. (OK half way around the world they can't get an In and Out Double Double and they will be so envious.)
Marketers, you are no longer in charge of your brand, the consumer is. So you better have amazing customer service and amazing products or I might just tweet you right out of business.
Are there ways to manager this? Yes to a degree, but it takes commitment and the willingness to take a chance and maybe even fail. Wow scary. But gone are the days of a bad product and a great brand perception. It's just not possible. But if you have a great product find someone to partner with to get out there.
Take a gander at this video off you tube.
Have fun out there.
David Yost
Creative Director
What's in your twitter tool box?
Lots of things you can do besides just use up 140 characters to let people know you are at the grocery store or doing your nails. So if you are a great twitterist, then you are followed by the many, if not then here is a list of other things you can do on the twitter. It ranges from share music, to share files or you can just share you mundane life. It's all from Mashable.com Hey it's all twitterrific.
http://mashable.com/2009/08/21/13-twitter-tools/
If you are a marketer then make sure your strategy is all about giving your peeps what they want, not necessarily what you want to give them. Meaning if advertising is the comedian that goes on stage before the Rolling Stones, then selling on social media, facebook or twitter, makes you the annoying door to door salesman that comes to the door when they are expecting their hot date. give them something they want not what you want to give them. Deals, pertinent information, needed insight, fun, entertainment, it can be anything but it has to be what they want. So find that out from your target market and give it to them.
The days of marketers telling the public what they should want is over. We listen to our friends more than to any ad messages. How do you get people to talk about you and say good things? That is a topic for another day.
http://mashable.com/2009/08/21/13-twitter-tools/
Have fun out there.
David Yost
Creative Director
http://mashable.com/2009/08/21/13-twitter-tools/
If you are a marketer then make sure your strategy is all about giving your peeps what they want, not necessarily what you want to give them. Meaning if advertising is the comedian that goes on stage before the Rolling Stones, then selling on social media, facebook or twitter, makes you the annoying door to door salesman that comes to the door when they are expecting their hot date. give them something they want not what you want to give them. Deals, pertinent information, needed insight, fun, entertainment, it can be anything but it has to be what they want. So find that out from your target market and give it to them.
The days of marketers telling the public what they should want is over. We listen to our friends more than to any ad messages. How do you get people to talk about you and say good things? That is a topic for another day.
http://mashable.com/2009/08/21/13-twitter-tools/
Have fun out there.
David Yost
Creative Director
Wednesday, November 18, 2009
Be Social And Make Money
More and more chatter about the social media. Again get in and play. Interact with your customer. Give them a reason to come to you or follow you and engage with you and your brand. Those who figure this out will make money. Everyone else... well they won't. Again you need a strategy and a reason to be there.
Lots of great companies do it and make money doing it. But they have a strategy and a voice. It needs to be a true voice that is a bit more playfull then maybe your regular branded voice.
That is the key. Don't be blinded by the light, learn to turn the light on yourself.
Found this youtube video . Enjoy it.
Have fun out there.
David Yost
Creative Director
Lots of great companies do it and make money doing it. But they have a strategy and a voice. It needs to be a true voice that is a bit more playfull then maybe your regular branded voice.
That is the key. Don't be blinded by the light, learn to turn the light on yourself.
Found this youtube video . Enjoy it.
Have fun out there.
David Yost
Creative Director
Wednesday, September 16, 2009
Social Media is right for you!
Ok everyone is going crazy over social media. No one has figured out how to completely use it across the board. Marketers feel the need to "get in" so they can tell their bosses "yeah we're doing it." And the truth is they do need to get in and figure things out fast -- this switch in communication, branding and life. Social media is and has been a Game Changer.
But loads of marketers get in just because they think they should, with out knowing enough, they just want in, they are not totally sure of the whys or hows.
It reminds me of the old E-trade ads, my old agency Goodby, did sometime ago talking about how Venture Capitalist were giving money out to any one who knew what a URL was and had a "world wide web" idea. The .com business had a correction and so will the social media folks. But make no mistake the web didn't go anywhere and neither is Socail Media. It's here to stay but be careful and be samrt.
Before you get all twitter on your clients, know how it fits. Know why you are tweeting, know who you are targeting on Facebook and even if they want to talk to you. Know what you want out of it. Set goals, have a strategy for the social mediums.
The same questions you ask for the web or TV or even print should be asked for social media. How do I define success and failure. Budget? How do I drive people to my twitter, blog, Facebook ect. Why do I want to be in Social Media? Am I willing to let go of my brand and put it all out there for positive and the negative? What am I offering and why would people want to read my tweets, my blogs or be a fan on facebook?
Start off and get your feet wet before you dive in and know where you want to go with it. And then have fun with it. But get in and figure out now. Because it can work for you or it can work against you. Again it is a game changer not a fad. Believe.
Have fun out there.
David Yost
Creative Director
But loads of marketers get in just because they think they should, with out knowing enough, they just want in, they are not totally sure of the whys or hows.
It reminds me of the old E-trade ads, my old agency Goodby, did sometime ago talking about how Venture Capitalist were giving money out to any one who knew what a URL was and had a "world wide web" idea. The .com business had a correction and so will the social media folks. But make no mistake the web didn't go anywhere and neither is Socail Media. It's here to stay but be careful and be samrt.
Before you get all twitter on your clients, know how it fits. Know why you are tweeting, know who you are targeting on Facebook and even if they want to talk to you. Know what you want out of it. Set goals, have a strategy for the social mediums.
The same questions you ask for the web or TV or even print should be asked for social media. How do I define success and failure. Budget? How do I drive people to my twitter, blog, Facebook ect. Why do I want to be in Social Media? Am I willing to let go of my brand and put it all out there for positive and the negative? What am I offering and why would people want to read my tweets, my blogs or be a fan on facebook?
Start off and get your feet wet before you dive in and know where you want to go with it. And then have fun with it. But get in and figure out now. Because it can work for you or it can work against you. Again it is a game changer not a fad. Believe.
Have fun out there.
David Yost
Creative Director
Saturday, July 4, 2009
The Hows And Whys Of The Blog or Blogerlicious
Blog Blog everywhere a blog messing up the internet, messing up my mind. What is it in the human experience that starts us blogging? What is it that spurs us on to be heard? What is it that challenges us to have our words and images “out there” on the great world wide web? In reading a number of articles about the subject of blogging and talking to many people who are active bloggers, I look into the hows and whys of successfully blogging.
First let's use Maslow’s hierarchy of needs model, where Abraham Maslow (1943) models out the hierarchy of human needs, to chat about how these needs feed our urge to blog.

The first level of Maslow’s theory, which he deems is having the basic physiological needs met, we can see it does not solve the base issue of food, water and clothing. Now later on and if you are Paris Hilton you might solve this basic need but most people do not start a blog to survive. But let’s skip to the second of Maslow’s Model.
The basic need for safety, including safety of employment and social security in a family and a society that protects against violence. Does Blogging fill this need in even a small way? I would say the most obvious is those who blog for work. This would provide a paycheck and thus fill this basic need from Maslow. There are many blogs for those who are fans of weight watchers, (thewwchick.blogspot.com) does that count? I’m not sure, but I think maybe not. There are blogs for Amnesty International (livewire.amnesty.org) and organizations that talk of the protection of women http://www.guardyourselfnow.com/blog/) So I would conclude that people do blog to serve this function but not for self ,but in looking out for others. But wait, that puts us a couple of steps higher in Maslow model so for now let’s day, no.
The third step in Maslow’s model is the need for belonging, to receive and give love, appreciation and friendship. Alright, now we are getting to the route of why some of us blog. This need to belong is very strong and blogging gives anyone (with a computer and WiFi) the ability to post a blog. By doing so they can feel part of a community of bloggers. They can feel similar to what book authors and poets used to feel like when they finally were published. The great thing is that to blog you can by pass the editors and the publishing houses and go right to being published. Now Stanly F. Bronstein, ESQ. blogs not only for belonging and love but also about it. http://stanleybronstein.com/maslows-hierarchy-the-need-for-love-belonging/ Here he talks about the same model I am using for this paper. Stanley feels good and appreciated by blogging about this subject. I blog http://theyostiebunch.blogspot.com/ to feel a connection with my family. It is my family picture blog. I get lots of verbal love and appreciation from my family all over the world about this simple blog. So it does fill my needs on this level, but let’s keep on going.
The need for esteem. The need to be a unique individual with self-respect and to enjoy general esteem from others. Is it possible that people blog partially to fill this “esteem” need? Well Angie Pedderson http://angiepedersen.typepad.com/ has a blog entitled “The Blog of Me” In fact there are tons of blogs just about the people who write them. A study by Liu, X. (07) in China about blogging, talks about the many people who blog to reach out to others who may be interested in them. It is a human need to feel like we matter. To have this self esteem and bask in it. Now you might think that with the young people today being very self absorbed that they might be the biggest bloggers. I have seen no research supporting that idea. Blogging is a great way to reach out and search for esteem from people outside you own small circle. Now those bloggers in China can reach people in India and Iran. It’s crazy to think of the possibilities for connecting through a simple blog.
The last step on the pyramid is to experience purpose, meaning and realize all inner potential. First, what does that even mean? This is pretty heady stuff if only there were people out there talking about such ideas… O.K. Eric Vladman http://www.articlesbase.com/spirituality-articles/inner-energy-the-hidden-component-to-your-success-from-personal-growth-to-finding-your-purpose-876822.html blogs about this very subject. Eric refers to when seeking inner purpose and meaning you need to experience personal growth “you will soon realize that to achieve personal growth on any level, you would ultimately require “Inner Energy.” Wow, in fact he even sells books and CDs that can help you with this whole thing. Interesting. Wonder if Eric is finding his purpose and inner potential by telling others how to do the same?
People not only blog to find these human needs, but they also fill their needs by filling those same needs in others, or at least the attempt to fill those needs or attempt to make a living by doing so. But maybe I’m splitting hairs? O.K. now I’m confused Maslow get’s us so far and by the time we get to the top, it covers most higher reasons people blog on a big picture level.
When considering why many people blog, I think you have to consider the many human needs and desires that drive us to do anything in this world. Maslow’s diagram is a great way to look at this need but it only gives us a big picture of the world of human needs. In order to see why many people blog we have to look at the ins and outs of Maslow’s diagram and then look at the more specifics. The answer is as varied as is the world we live in. No two people blog for exactly the same reason. We know that many people blog and we know that the burn out rate is great as well. So I think keeping things simple, writing what you know and being smart are the best tips for the blog writers of today. Stick with it and if you are filling your needs, you will be happy, fulfilled and most probably read, if not just by your Mom. But hey, that’s something, right?

Have fun out there.
David Yost
Creative Director
First let's use Maslow’s hierarchy of needs model, where Abraham Maslow (1943) models out the hierarchy of human needs, to chat about how these needs feed our urge to blog.

The first level of Maslow’s theory, which he deems is having the basic physiological needs met, we can see it does not solve the base issue of food, water and clothing. Now later on and if you are Paris Hilton you might solve this basic need but most people do not start a blog to survive. But let’s skip to the second of Maslow’s Model.
The basic need for safety, including safety of employment and social security in a family and a society that protects against violence. Does Blogging fill this need in even a small way? I would say the most obvious is those who blog for work. This would provide a paycheck and thus fill this basic need from Maslow. There are many blogs for those who are fans of weight watchers, (thewwchick.blogspot.com) does that count? I’m not sure, but I think maybe not. There are blogs for Amnesty International (livewire.amnesty.org) and organizations that talk of the protection of women http://www.guardyourselfnow.com/blog/) So I would conclude that people do blog to serve this function but not for self ,but in looking out for others. But wait, that puts us a couple of steps higher in Maslow model so for now let’s day, no.
The third step in Maslow’s model is the need for belonging, to receive and give love, appreciation and friendship. Alright, now we are getting to the route of why some of us blog. This need to belong is very strong and blogging gives anyone (with a computer and WiFi) the ability to post a blog. By doing so they can feel part of a community of bloggers. They can feel similar to what book authors and poets used to feel like when they finally were published. The great thing is that to blog you can by pass the editors and the publishing houses and go right to being published. Now Stanly F. Bronstein, ESQ. blogs not only for belonging and love but also about it. http://stanleybronstein.com/maslows-hierarchy-the-need-for-love-belonging/ Here he talks about the same model I am using for this paper. Stanley feels good and appreciated by blogging about this subject. I blog http://theyostiebunch.blogspot.com/ to feel a connection with my family. It is my family picture blog. I get lots of verbal love and appreciation from my family all over the world about this simple blog. So it does fill my needs on this level, but let’s keep on going.
The need for esteem. The need to be a unique individual with self-respect and to enjoy general esteem from others. Is it possible that people blog partially to fill this “esteem” need? Well Angie Pedderson http://angiepedersen.typepad.com/ has a blog entitled “The Blog of Me” In fact there are tons of blogs just about the people who write them. A study by Liu, X. (07) in China about blogging, talks about the many people who blog to reach out to others who may be interested in them. It is a human need to feel like we matter. To have this self esteem and bask in it. Now you might think that with the young people today being very self absorbed that they might be the biggest bloggers. I have seen no research supporting that idea. Blogging is a great way to reach out and search for esteem from people outside you own small circle. Now those bloggers in China can reach people in India and Iran. It’s crazy to think of the possibilities for connecting through a simple blog.
The last step on the pyramid is to experience purpose, meaning and realize all inner potential. First, what does that even mean? This is pretty heady stuff if only there were people out there talking about such ideas… O.K. Eric Vladman http://www.articlesbase.com/spirituality-articles/inner-energy-the-hidden-component-to-your-success-from-personal-growth-to-finding-your-purpose-876822.html blogs about this very subject. Eric refers to when seeking inner purpose and meaning you need to experience personal growth “you will soon realize that to achieve personal growth on any level, you would ultimately require “Inner Energy.” Wow, in fact he even sells books and CDs that can help you with this whole thing. Interesting. Wonder if Eric is finding his purpose and inner potential by telling others how to do the same?
People not only blog to find these human needs, but they also fill their needs by filling those same needs in others, or at least the attempt to fill those needs or attempt to make a living by doing so. But maybe I’m splitting hairs? O.K. now I’m confused Maslow get’s us so far and by the time we get to the top, it covers most higher reasons people blog on a big picture level.
When considering why many people blog, I think you have to consider the many human needs and desires that drive us to do anything in this world. Maslow’s diagram is a great way to look at this need but it only gives us a big picture of the world of human needs. In order to see why many people blog we have to look at the ins and outs of Maslow’s diagram and then look at the more specifics. The answer is as varied as is the world we live in. No two people blog for exactly the same reason. We know that many people blog and we know that the burn out rate is great as well. So I think keeping things simple, writing what you know and being smart are the best tips for the blog writers of today. Stick with it and if you are filling your needs, you will be happy, fulfilled and most probably read, if not just by your Mom. But hey, that’s something, right?

Have fun out there.
David Yost
Creative Director
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